Customer Service Executive - Two Wheeler Loans

Tata Capital; New Delhi; On-site; INR 400,000 - 600,000; Full time

Job summary

Tata Capital in New Delhi is seeking a customer service professional to handle inquiries, resolve issues, and provide timely, accurate information about products and services.

You will build strong customer relationships for long-term satisfaction, collaborate with internal teams to resolve complex complaints, and drive process improvements to enhance the overall customer experience while maintaining deep product knowledge.

Qualifications

• Handle customer inquiries with accuracy and professionalism.
• Provide timely information about Tata Capital products and services.
• Build strong relationships to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex complaints.
• Develop and implement process improvements to enhance the customer experience.
• Maintain up-to-date knowledge of products to support customers.

Responsibilities

• Handle customer inquiries with accuracy and professionalism.
• Provide timely information about Tata Capital products and services.
• Build strong relationships to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex complaints.
• Develop and implement process improvements to enhance the customer experience.
• Maintain up-to-date knowledge of products to support customers.

Job description

• Handle customer inquiries and resolve issues professionally.
• Provide timely and accurate information about products and services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Develop and implement process improvements to enhance customer experience.
• Maintain high levels of product knowledge to effectively support customers.