Customer Service Executive

Tata Capital; Kolhapur District; On-site; INR 200,000 - 320,000; Full time

Job summary

Tata Capital in India is seeking a dedicated customer service representative to handle inquiries and resolve issues professionally across multiple channels.

The role involves processing customer requests and transactions, maintaining accurate records, and collaborating with internal teams to improve satisfaction, with escalation of concerns to senior management when needed.

Qualifications

• Handle customer inquiries and resolve issues professionally.
• Provide excellent customer service through various communication channels.
• Process and manage customer requests and transactions efficiently.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with internal teams to improve overall customer satisfaction.
• Identify and escalat potential issues or concerns to senior management.

Responsibilities

• Handle customer inquiries and resolve issues professionally.
• Provide excellent customer service through various communication channels.
• Process and manage customer requests and transactions efficiently.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with internal teams to improve overall customer satisfaction.
• Identify and escalat potential issues or concerns to senior management.

Job description

• Handle customer inquiries and resolve issues professionally.
• Provide excellent customer service through various communication channels.
• Process and manage customer requests and transactions efficiently.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with internal teams to improve overall customer satisfaction.
• Identify and escalat potential issues or concerns to senior management.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.