Customer Service Executive

Tata Capital; Karimnagar; On-site; INR 250,000 - 450,000; Full time

Job summary

Tata Capital in India is seeking a customer service associate to handle inquiries and resolve issues promptly across multiple channels, with a focus on loan applications and repayments.

You will maintain accurate records of customer interactions, collaborate with internal teams to ensure seamless service delivery, and identify opportunities to upsell and cross-sell financial products, based in Karimnagar, Telangana.

Qualifications

Responsibilities

• Handle customer inquiries and resolve issues professionally and promptly.
• Provide excellent customer service through various communication channels.
• Process and manage customer requests related to loan applications and repayments.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with internal teams to ensure seamless delivery of services.
• Identify opportunities to upsell and cross-sell relevant financial products.

Job description

• Handle customer inquiries and resolve issues professionally and promptly.
• Provide excellent customer service through various communication channels.
• Process and manage customer requests related to loan applications and repayments.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with internal teams to ensure seamless delivery of services.
• Identify opportunities to upsell and cross-sell relevant financial products.