Customer Service Executive

Tata Capital; Visakhapatnam; On-site; INR 200,000 - 300,000; Full time

Job summary

Tata Capital in Visakhapatnam is seeking customer service professionals to handle inquiries and resolve issues related to personal loans and other products. You will provide accurate product information and strive for long-term customer satisfaction.

The role involves collaborating with internal teams to solve complex complaints, maintaining deep knowledge of our offerings, and identifying upsell opportunities to enhance customer value.

Responsibilities

• Handle customer inquiries and resolve issues professionally.
• Provide timely and accurate information about personal loans and other products.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Develop and maintain thorough knowledge of company products and services.
• Identify opportunities to upsell and cross-sell relevant products to customers.

Job description

• Handle customer inquiries and resolve issues professionally.
• Provide timely and accurate information about personal loans and other products.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Develop and maintain thorough knowledge of company products and services.
• Identify opportunities to upsell and cross-sell relevant products to customers.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.