Customer Service Executive

Tata Capital; Indore District; On-site; INR 246,000 - 424,000; Full time

Job summary

Tata Capital in Indore is seeking a customer service-oriented professional to handle inquiries, resolve issues, and maintain meticulous records. The role involves collaborating with internal teams to improve the overall customer experience and identifying opportunities to upsell or cross-sell Tata Capital products or services.

This position emphasizes delivering exceptional service across multiple channels and implementing process improvements to boost operational efficiency in a dynamic

Responsibilities

• Handle customer inquiries and resolve issues professionally.
• Provide exceptional customer service through various channels.
• Collaborate with internal teams to enhance customer experience.
• Develop and implement process improvements to boost efficiency.
• Maintain accurate records of customer interactions and transactions.
• Identify opportunities to upsell and cross-sell products or services.

Job description

• Handle customer inquiries and resolve issues professionally.
• Provide exceptional customer service through various channels.
• Collaborate with internal teams to enhance customer experience.
• Develop and implement process improvements to boost efficiency.
• Maintain accurate records of customer interactions and transactions.
• Identify opportunities to upsell and cross-sell products or services.