Customer Service Executive

Tata Capital; Sikar; On-site; INR 260,000 - 420,000; Full time

Job summary

Tata Capital in India seeks a customer service professional to handle inquiries and resolve issues related to secured business loans, delivering prompt, courteous support. The role emphasizes accuracy, empathy, and clear communication to ensure customer satisfaction.

You will collaborate with internal teams to resolve complex complaints, build strong client relationships, and identify upsell opportunities to help the sales team achieve business goals.

Responsibilities

• Handle customer inquiries and resolve issues related to secured business loans.
• Provide excellent customer service and ensure satisfaction.
• Work closely with internal teams to resolve complex customer complaints.
• Develop and maintain strong relationships with customers.
• Identify opportunities to upsell and cross-sell products and services.
• Collaborate with the sales team to achieve business goals.

Job description

• Handle customer inquiries and resolve issues related to secured business loans.
• Provide excellent customer service and ensure satisfaction.
• Work closely with internal teams to resolve complex customer complaints.
• Develop and maintain strong relationships with customers.
• Identify opportunities to upsell and cross-sell products and services.
• Collaborate with the sales team to achieve business goals.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.