Customer Service Executive - Two Wheeler Loans

Tata Capital; Krishnagiri District; On-site; INR 260,000 - 460,000; Full time

Job summary

Tata Capital is seeking a customer service representative in Tamil Nadu, India to handle inquiries and resolve issues professionally, ensuring courteous service and timely information about products and services.

You will build strong customer relationships, collaborate with internal teams to resolve complex complaints, develop process improvements to enhance the customer experience, and maintain high product knowledge to provide expert advice.

Responsibilities

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products and services.
• Build strong relationships with customers to increase loyalty and retention.
• Collaborate with internal teams to resolve complex customer complaints.
• Develop and implement process improvements to enhance customer experience.
• Maintain high levels of product knowledge to provide expert advice.

Job description

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products and services.
• Build strong relationships with customers to increase loyalty and retention.
• Collaborate with internal teams to resolve complex customer complaints.
• Develop and implement process improvements to enhance customer experience.
• Maintain high levels of product knowledge to provide expert advice.