Customer Service Executive - Two Wheeler Loans

Tata Capital; Vellore; On-site; INR 250,000 - 350,000; Full time

Job summary

Tata Capital is seeking a customer service representative to handle inquiries and resolve issues professionally. You will engage with customers across multiple channels and strive to provide top-notch service.

Responsibilities include processing requests, maintaining accurate interaction records, collaborating with internal teams to improve satisfaction, and escalating complex issues to senior management when necessary. This role emphasizes clear communication and professional conduct.

Responsibilities

• Handle customer inquiries and resolve issues professionally.
• Provide excellent customer service through various communication channels.
• Process and manage customer requests and transactions efficiently.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with internal teams to improve overall customer satisfaction.
• Identify and escalate complex issues to senior management when necessary.

Job description

• Handle customer inquiries and resolve issues professionally.
• Provide excellent customer service through various communication channels.
• Process and manage customer requests and transactions efficiently.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with internal teams to improve overall customer satisfaction.
• Identify and escape complex issues to senior management when necessary.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.