Customer Service Executive

Freightcore Solutions; Mumbai; On-site; INR 500,000 - 700,000; Full time

Job summary

Freightcore Solutions in Mumbai is seeking a detail‑oriented Import Operations Specialist to manage US import documentation and end‑to‑end ocean shipments.

You will coordinate with origin agents, freight forwarders, carriers and customers, ensure regulatory compliance, tariff classifications, and maintain accurate records to support audits.

Note: candidates must be comfortable with fixed night US shift and have strong communication skills, SAP or CargoWise experience, and proficiency in MS Office.

Qualifications

• Bachelor's degree in business administration or related field.
• Minimum 2 years US import documentation and import-export operations.
• Strong knowledge of US import regulations and trade compliance.
• Experience with HBL/MBL, Incoterms, and Arrival Notice procedures.
• Proficiency in SAP, CargoWise, and MS Office.
• Excellent written and verbal communication; strong negotiation skills.

Responsibilities

• Manage import and export operations and ensure regulatory compliance.
• Coordinate with suppliers, customers and logistics providers.
• Handle customs documentation and tariff classifications.
• Negotiate shipping rates and timelines with carriers.
• Monitor shipments for timely delivery and resolve issues.
• Maintain accurate import records and support audits.
• Review documents like Commercial Invoice, Packing List, BL, Incoterms.
• Stay updated on international trade regulations.
• Manage end-to-end US import documentation for ocean shipments.
• Coordinate with origin agents, forwarders and carriers.
• Add and maintain shipments on tracker with accuracy.

Skills

US import documentation

Import-export operations

SAP

CargoWise

MS Office

Communication skills

Negotiation

Time management

Education

Bachelor's degree in business administration

Tools

SAP

CargoWise

MS Office

Job description

* Note: Only candidates who are comfortable working fixed night shifts (US Shift) and have good communication skills should apply.

Role & responsibilities

• Manage import and export operations and ensure compliance with regulations.
• Coordinate with suppliers, customers, and logistics service providers.
• Handle customs documentation and ensure correct tariff classifications.
• Negotiate shipping rates and timelines with carriers.
• Monitor shipments to ensure timely delivery.
• Handle any issues that arise during the shipping process.
• Maintain accurate records of all import-export transactions.
• Stay updated on changes in international trade regulations.
• Handle end-to-end US import documentation for ocean shipments.
• Coordinate with origin agents, freight forwarders, and carriers.
• Review and verify import documents including Commercial Invoice, Packing List, BL (HBL/MBL), Incoterms, and related paperwork.
• Monitor shipment tracking, ETA updates, and exception handling.
• Handle post-shipment entry documentation, amendments, and discrepancy resolution.
• Maintain accurate import records and support audits of jobs created internally & by third-party vendors.
• Add and maintain shipments on the live tracker sheet with utmost accuracy.

Preferred candidate profile

• Bachelors degree in business administration or related field
• Minimum 2 years of experience in US import documentation and import-export operations
• Strong knowledge of US import regulations and international trade compliance
• Experience in customs compliance and tariff classification
• Familiarity with HBL, MBL, inco terms and Arrival Notice procedures
• Experience coordinating with origin agents, freight forwarders, and customers
• Ability to manage time-sensitive shipment entries and multiple shipments simultaneously
• Proficiency in SAP, CargoWise (preferred), and Microsoft Office Suite
• Strong documentation management skills
• Excellent written and verbal communication skills
• Strong negotiation and problem-solving abilities
• Excellent organizational and multitasking skills
• Ability to work under pressure and meet deadlines