Customer Service Executive

KnowledgeWorks Global (KGL); Mumbai; On-site; INR 200,000 - 320,000; Full time

Job summary

KnowledgeWorks Global (KGL) in Mumbai, India seeks a Customer Service Executive to handle customer queries via email within defined timelines. You will provide accurate product and policy information, maintain clear written communication with empathy, and document all interactions in the CRM with proper categorization.

The role emphasizes meeting response times, quality scores, and customer satisfaction while upholding company standards across all customer touchpoints.

Qualifications

• Strong written communication skills
• Ability to respond to emails within defined service timelines
• Attention to detail and adherence to company standards

Responsibilities

• Handle and respond to customer queries, complaints, and requests professionally via email within defined service timelines.
• Provide accurate information about products, services, policies, and procedures to support customer needs.
• Maintain excellent written communication with clarity, empathy, and adherence to company standards.
• Log and update all email interactions in the CRM or ticketing system with proper categorization.
• Work towards meeting key performance metrics including response time, quality scores, and customer satisfaction.

Job description

Customer Service Executive:

• Handle and respond to customer queries, complaints, and requests professionally via email within defined service timelines.
• Provide accurate information about products, services, policies, and procedures to support customer needs.
• Maintain excellent written communication with clarity, empathy, and adherence to company standards.
• Log and update all email interactions in the CRM or ticketing system with proper categorization.
• Work towards meeting key performance metrics including response time, quality scores, and customer satisfaction.