Customer Service Executive

Purview Services; Mumbai; On-site; INR 300,000 - 420,000; Full time

Job summary

Purview Services is seeking a focused customer service professional in Mumbai to handle inquiries and resolve issues with courtesy. You will provide accurate information about products and services, build lasting customer relationships, and collaborate with internal teams to solve complex complaints.

We value process improvements, meticulous record-keeping, and a strong team spirit in a fast-paced environment.

Qualifications

• Excellent communication and interpersonal abilities.
• Capable of handling multiple tasks in a fast-paced setting.
• Strong problem-solving and analytical skills.
• Proficient with common computer software and technology.
• Collaborative team player with good organizational skills.

Responsibilities

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Develop and implement process improvements to enhance customer experience.
• Maintain accurate records of customer interactions and transactions.

Skills

Communication

Multitasking

Problem-solving

Tech proficiency

Teamwork

Attention to detail

Job description

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Develop and implement process improvements to enhance customer experience.
• Maintain accurate records of customer interactions and transactions.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Strong problem-solving and analytical skills.
• Proficient in using computer software and technology.
• Ability to work collaboratively as part of a team.
• Strong attention to detail and organizational skills.