Customer Support Executive

ABM Knowledgeware; India; On-site; INR 350,000 - 600,000; Full time

Job summary

ABM Knowledgeware in India seeks a dedicated Customer Support Associate to resolve inquiries via phone, email, and chat. You will provide exceptional service, document all interactions, and maintain accurate ticket records.

You will handle complaints professionally, escalate when needed, collaborate with internal teams to improve satisfaction, and manage multiple tasks with accuracy and attention to detail.

Qualifications

Responsibilities

• Provide exceptional customer support through phone calls, emails, and chats to resolve customer queries and concerns.
• Handle customer complaints in a professional manner, escalating issues when necessary to ensure timely resolution.
• Manage multiple tasks simultaneously while maintaining accuracy and attention to detail.
• Collaborate with internal teams to resolve complex issues and improve overall customer satisfaction.
• Maintain accurate records of all interactions using ticketing tools.

Job description

Roles and Responsibilities

• Provide exceptional customer support through phone calls, emails, and chats to resolve customer queries and concerns.
  
• Handle customer complaints in a professional manner, escalating issues when necessary to ensure timely resolution.
  
• Manage multiple tasks simultaneously while maintaining accuracy and attention to detail.
  
• Collaborate with internal teams to resolve complex issues and improve overall customer satisfaction.
  
• Maintain accurate records of all interactions using ticketing tools.