Customer Care Executive

Bakingo; Haryana; On-site; INR 300,000 - 340,000; Full time

Job summary

Bakingo in India’s Haryana region is seeking a customer support associate to respond to customer inquiries via phone and chat, providing accurate product information and resolving issues promptly. The role emphasizes keeping a positive attitude while addressing complaints and ensuring customer satisfaction.

You will document every interaction in the system, collaborate with colleagues across departments, and strive to meet performance targets such as call handling time and customer satisfaction

Responsibilities

• Respond to customer inquiries via phone and chat in a professional and timely manner.
• Provide accurate information about products and services and resolve issues.
• Maintain a positive attitude while handling customer complaints and queries.
• Document customer interactions and feedback accurately in the system.
• Collaborate with team members and other departments to ensure customer satisfaction.
• Meet or exceed individual and team performance targets, including call handling time and customer satisfaction scores.
• Stay updated on product/process knowledge and company policies.

Job description

Respond to customer inquiries via phone and chat in a professional and timely manner.

Provide accurate information about products and services and resolve issues.

Maintain a positive attitude while handling customer complaints and queries.

Document customer interactions and feedback accurately in the system.

Collaborate with team members and other departments to ensure customer satisfaction.

Meet or exceed individual and team performance targets, including call handling time and customer satisfaction scores.

Stay updated on product/process knowledge and company policies.