Customer Care Executive

Bakingo; India; On-site; INR 300,000 - 540,000; Full time

Job summary

Bakingo is seeking a customer service professional to respond to inquiries via phone and chat, provide accurate product information, and resolve issues with a positive attitude.

You will document interactions, stay updated on policies, and collaborate with teams to ensure customer satisfaction while aiming to meet performance targets.

Qualifications

• Respond to customer inquiries via phone and chat
• Provide accurate information about products and services
• Document customer interactions and feedback accurately in the system
• Collaborate with team members and other departments to ensure customer satisfaction
• Stay updated on product/process knowledge and company policies

Responsibilities

• Respond to customer inquiries via phone and chat in a professional and timely manner
• Provide accurate information about products and services and resolve issues
• Maintain a positive attitude while handling customer complaints and queries
• Document customer interactions and feedback accurately in the system
• Collaborate with team members and other departments to ensure customer satisfaction
• Meet or exceed individual and team performance targets, including call handling time and customer satisfaction scores

Skills

Communication

Customer service

Phone support

Chat support

Problem solving

Job description

Respond to customer inquiries via phone and chat in a professional and timely manner.

Provide accurate information about products and services and resolve issues.

Maintain a positive attitude while handling customer complaints and queries.

Document customer interactions and feedback accurately in the system.

Collaborate with team members and other departments to ensure customer satisfaction.

Meet or exceed individual and team performance targets, including call handling time and customer satisfaction scores.

Stay updated on product/process knowledge and company policies.