Customer Service Executive

Tata Capital; Barmer; On-site; INR 200,000 - 400,000; Full time

Job summary

Tata Capital is seeking a dedicated Customer Service representative in Barmer, Rajasthan to handle customer inquiries and resolve issues with professionalism across multiple channels. You will process requests, update records, and coordinate with internal teams to ensure smooth service delivery.

The role requires strong communication, meticulous record-keeping, and a proactive approach to escalate complex problems to senior management when necessary.

Responsibilities

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide excellent customer service through various communication channels.
• Process and manage customer requests and transactions efficiently.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with internal teams to ensure seamless service delivery.
• Identify and elevate complex customer issues to senior management when necessary.

Job description

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide excellent customer service through various communication channels.
• Process and manage customer requests and transactions efficiently.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with internal teams to ensure seamless service delivery.
• Identify and elevate complex customer issues to senior management when necessary.