Customer Care Executive

Kaabil; India; On-site; INR 300,000 - 500,000; Full time

Job summary

Kaabil is seeking a customer support specialist to handle inquiries via phone, email, chat, and social media, providing timely, empathetic assistance.

You will troubleshoot issues, maintain product knowledge, document interactions, and collaborate with sales and tech teams to ensure quality service. This role demands strong communication and problem-solving in a fast-paced environment, with a customer-first orientation.

Qualifications

• Excellent communication, clear and empathetic
• Strong analytical and problem-solving abilities
• Ability to learn products/services quickly
• Familiarity with helpdesk software and CRM systems
• Efficiently manage multiple customer interactions
• Flexible and adaptable in a fast-paced environment
• Patient, friendly, customer-focused attitude

Responsibilities

• Respond to Customer Inquiries: Answer customer questions via phone, email, chat, and social media.
• Resolve Issues: Troubleshoot and resolve customer complaints, concerns, and technical issues.
• Product/Service Knowledge: Develop and maintain in-depth knowledge of products/services.
• Problem-Solving: Analyze issues, provide solutions, and escalated complex problems to senior teams.
• Customer Feedback: Collect and report customer feedback to improve products/services.
• Documentation: Maintain accurate records of customer interactions.
• Collaboration: Work with internal teams (e.g., sales, tech) to resolve customer issues.
• Quality Assurance: Adhere to quality standards, procedures, and guidelines.

Skills

Excellent Communication

Problem-Solving

Product Knowledge

Technical Skills

Time Management

Adaptability

Positive Attitude

Tools

CRM systems

Job description

Key Responsibilities

• 1. Respond to Customer Inquiries: Answer customer questions via phone, email, chat, and social media.
• 2. Resolve Issues: Troubleshoot and resolve customer complaints, concerns, and technical issues.
• 3. Product/Service Knowledge: Develop and maintain in-depth knowledge of products/services.
• 4. Problem-Solving: Analyze issues, provide solutions, and escalated complex problems to senior teams.
• 5. Customer Feedback: Collect and report customer feedback to improve products/services.
• 6. Documentation: Maintain accurate records of customer interactions.
• 7. Collaboration: Work with internal teams (e.g., sales, tech) to resolve customer issues.
• 8. Quality Assurance: Adhere to quality standards, procedures, and guidelines.

Essential Skills and Qualifications

• 1. Excellent Communication: Clear, concise, empathetic communication.
• 2. Problem-Solving: Strong analytical and problem-solving skills.
• 3. Product Knowledge: Ability to learn products/services quickly.
• 4. Technical Skills: Familiarity with helpdesk software, CRM systems.
• 5. Time Management: Efficiently manage multiple customer interactions.
• 6. Adaptability: Flexible and adaptable in a fast-paced environment.
• 7. Positive Attitude: Patient, friendly, and customer-focused