Customer Service Executive

Prominent Management Solutions; Mumbai; On-site; INR 300,000 - 540,000; Full time

Job summary

Prominent Management Solutions is seeking a customer support professional in Mumbai to handle queries via phone, email, and chat, delivering timely and accurate information about products and services.

Candidates should demonstrate excellent English fluency for international clients and strong problem-solving abilities to resolve issues efficiently, while balancing multiple tasks and deadlines within a fast-paced environment.

Qualifications

• Excellent English language proficiency for clear communication with clients.
• Strong problem-solving skills for resolving customer queries efficiently.

Responsibilities

• Handle customer queries via phone, email, and chats to resolve issues professionally.
• Provide accurate information on products and services through effective communication.
• Manage multiple tasks concurrently while maintaining detail orientation and meeting deadlines.
• Develop strong relationships with customers by understanding their needs and preferences.
• Collaborate with internal teams (e.g., technical support) to resolve complex complaints.

Skills

Excellent English

Problem solving

Job description

Roles and Responsibilities

• Handle customer queries via phone calls, emails, and chats to resolve their issues in a timely and professional manner.
• Provide accurate information on products/services to customers through effective communication skills.
• Manage multiple tasks simultaneously while maintaining attention to detail and meeting deadlines.
• Develop strong relationships with customers by understanding their needs and preferences.
• Collaborate with internal teams (e.g., technical support) to resolve complex customer complaints.

Desired Candidate Profil e

• Excellent English language proficiency for clear communication with international clients.
• Strong problem-solving skills for resolving customer queries efficiently.