Customer Service Executive

Growatt New Energy; Ahmedabad District; On-site; INR 300,000 - 450,000; Full time

Job summary

A leading renewable energy company in Gujarat seeks a Customer Service Representative. Responsibilities include answering customer calls, addressing inquiries, handling complaints, and tracking feedback. Candidates should possess excellent communication and problem-solving skills, be proficient in office software, and demonstrate adaptability. This role offers a chance to enhance customer experiences and achieve company performance targets.

Qualifications

• Good communication and presentation skills with fluency in English.
• Excellent customer service orientation and problem-solving abilities.
• Proficient in computer operation and office software.
• Strong learning ability and adaptability.

Responsibilities

• Answer customer calls promptly and professionally.
• Address customer inquiries accurately.
• Handle customer complaints and provide solutions.
• Record and track customer feedback.
• Collect and analyze customer opinions.
• Achieve work targets set by the company.

Skills

Good communication and presentation skills

Customer service orientation

Problem-solving abilities

Fluency in English

Proficient in computer operation

Adaptability

Job description

Responsibilities

1. Answer customer calls promptly and professionally, communicating with customers in a warm and friendly manner.
   • Accurately record customer needs and issues to ensure information is error-free.
2. Address Customer Inquiries:
   • Be familiar with the company's products and services to answer customer questions accurately and in detail.
   • Provide product usage guidance and solutions to help customers overcome difficulties encountered during use.
3. Handle Customer Complaints:
   • Listen patiently to customer complaints and feedback, and record the content of the complaints.
   • Quickly analyze problems and provide effective solutions, coordinating with relevant departments when necessary.
4. Record and Track Customer Feedback:
   • Document customer needs, issues, and feedback in detail, ensuring the completeness and accuracy of the information.
   • Track the progress of issue resolution, ensuring customer problems are resolved promptly, and conduct follow-up calls with customers after resolution to confirm their satisfaction.
   • Ensure the smooth operation of the after-sales service process to enhance the customer experience.
5. Collect and Analyze Customer Opinions:
   • Gather customer opinions and suggestions, and report them to superiors promptly.
   • Summarize and analyze common issues, propose suggestions for improvement, and optimize service processes.
6. Achieve Work Targets:
   • Strive to meet various performance indicators set by the company, such as the number of calls answered and customer satisfaction levels.

Requirements

• Good communication and presentation skills with fluency in English.
• Excellent customer service orientation and problem-solving abilities.
• Proficient in computer operation and office software (such as Word, Excel, etc.).
• Strong learning ability and adaptability.