Customer Care Executive

Right Training And Placement Solutions; Kolkata District; On-site; INR 240,000 - 380,000; Full time

Job summary

Right Training And Placement Solutions in India is seeking a customer service professional to handle inquiries via phone, email and chat, resolving concerns promptly and professionally.

You will provide accurate information about products and services, identify upsell opportunities, and maintain records of all interactions using a CRM such as Salesforce, while collaborating with internal teams to escalate and resolve complex issues.

Qualifications

• 1-3 years of experience in BPO/Call Centre handling international voice process.
• Excellent communication skills in English.
• Proficiency in MS Office Suite (Word, Excel) for data entry and record-keeping.

Responsibilities

• Handle customer queries via phone calls, emails, and chats to resolve their concerns in a timely and professional manner.
• Provide accurate information about products/services to customers through effective communication skills.
• Identify opportunities to upsell/cross-sell relevant products/services based on customer needs.
• Maintain records of all interactions with customers using CRM software (e.g., Salesforce).
• Collaborate with internal teams to resolve complex issues that require escalation.

Skills

Excellent communication in English

MS Office proficiency

BPO/Call Center experience

Tools

Salesforce

Job description

Roles and Responsibilities

• Handle customer queries via phone calls, emails, and chats to resolve their concerns in a timely and professional manner.
• Provide accurate information about products/services to customers through effective communication skills.
• Identify opportunities to upsell/cross-sell relevant products/services based on customer needs.
• Maintain records of all interactions with customers using CRM software (e.g., Salesforce).
• Collaborate with internal teams to resolve complex issues that require escalation.

Desired Candidate Profile

• 1-3 years of experience in BPO/Call Centre environment handling international voice process or similar roles.
• Excellent communication skills in English language; ability to work effectively in a fast-paced environment.
• Proficiency in computer applications such as MS Office Suite (Word, Excel) for data entry and record-keeping purposes.