Customer Support Executive

Lyros Technologies Pvt Ltd-CMMI Level 3; Delhi; On-site; INR 250,000 - 450,000; Full time

Job summary

Lyros Technologies Pvt Ltd-CMMI Level 3 in India is seeking a dedicated Customer Support Executive to join our team across Karnataka and Delhi-NCR. The role focuses on delivering exceptional customer service via voice interactions, resolving inquiries, and providing information about our products and services. You will document interactions and collaborate with the team to enhance service quality.

Qualifications

• Strong communication in English, both verbal and written.
• Experience in customer support, especially in a voice process environment.
• Familiarity with Sutherland and Foundever systems is a plus.
• Ability to handle challenging situations with a calm, professional demeanor.
• Strong problem-solving skills and attention to detail.

Responsibilities

• Handle incoming customer calls and provide accurate information on products and services.
• Resolve customer complaints and issues promptly and effectively.
• Maintain high customer satisfaction by ensuring interactions are positive and helpful.
• Document customer interactions and feedback in the system for reference.
• Collaborate with team members to improve service delivery and customer experience.
• Stay updated on product knowledge and company policies to provide accurate information.

Skills

Strong communication (English)

Voice process experience

Calm professional demeanor

Problem solving

Attention to detail

Tools

Sutherland systems

Foundever systems

Job description

We are seeking a dedicated Customer Support Executive to join our team in the Karnataka and Delhi-NCR regions. The ideal candidate will be responsible for providing exceptional customer service and support to our clients, ensuring their needs are met with professionalism and efficiency. As a Customer Support Executive, you will engage with customers primarily through voice communication, addressing inquiries, resolving issues, and providing information about our products and services.

Key Responsibilities

• - Handle incoming customer calls and provide accurate information regarding products and services.
• - Resolve customer complaints and issues in a timely and effective manner.
• - Maintain a high level of customer satisfaction by ensuring all interactions are positive and helpful.
• - Document customer interactions and feedback in the system for future reference.
• - Collaborate with team members to improve service delivery and customer experience.
• - Stay updated on product knowledge and company policies to provide accurate information to customers.

Required Skills

• - Strong communication skills in English, both verbal and written.
• - Experience in customer support, particularly in a voice process environment.
• - Familiarity with Sutherland and Foundever systems is a plus.
• - Ability to handle challenging situations with a calm and professional demeanor.
• - Strong problem-solving skills and attention to detail.