CUSTOMER SERVICE EXECUTIVE

PeopleStrong; Kolar, Bhopal; On-site; INR 250,000 - 350,000; Full time

Job summary

PeopleStrong is seeking a Graduate with up to 1 year of experience in lending/financial services to join our client-facing team. The role focuses on branch operations, customer engagements, and promoting financial products.

You will handle daily transactions, build customer relationships, and contribute to branch profitability through cross-selling and referrals. The ideal candidate communicates well in the local language and English, and is eager to learn in a growth-oriented environment within

Qualifications

• Process knowledge/orientation required.
• Cross-selling and upselling skills essential.
• Business development abilities beneficial for growth.
• Strong communication in local language and English.

Responsibilities

• To ensure quality of business and operational efficiency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Skills

Process knowledge

Cross selling

Business development

Communication (local + English)

Education

Graduate

Job description

• To ensure quality of business and operational e?ciency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Process Knowledge/ Orientation
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

• Educational Qualification – Graduate
• Experience – Freshers / 1 year experience in lending / financial services