CUSTOMER SERVICE EXECUTIVE

Muthoot Fincorp Ltd.; Amaravati; On-site; INR 200,000 - 300,000; Full time

Job summary

PeopleStrong in India is seeking a role in lending/financial services focused on cross-selling and customer development. The candidate will promote products, drive referrals, and manage day-to-day transactions while maintaining data accuracy.

Fresh graduates or 1 year of lending/financial services experience are welcomed; strong communication in local language and English is essential for customer interactions and relationship building.

Qualifications

• Graduate required for role.
• Experience: Freshers / 1 year in lending / financial services.
• Proficiency in local language and English.

Responsibilities

• Promote and maintain positive relations with all contacts, customers, and potential customers.
• Achieve productivity to meet branch profitability targets.
• Promote products and services; cross-sell and upsell at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition.
• Handle day-to-day transactions and valuables; maintain data and records of daily transactions.
• Retain customers and contribute to improving their financial well-being.

Skills

Cross Selling

Upselling

Process Knowledge

Business Development

Communication Skills

Education

Graduate

Job description

To ensure quality of business and operational e?ciency through proper process adherence and facilitate smooth functioning of branches.

Promote and maintain positive relations with all contacts, customers, and potential customers

Achieve desired level of productivity to meet & contribute towards branch profitability targets.

Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.

Conduct promotional activities for marketing and drive referral programs for customer acquisition

Responsible to handle day to day transactions and valuables.

Maintain all data and records related to daily transactions

Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

Process Knowledge/ Orientation

Cross Selling / Upselling Skills

Business Development

Communication Skills – Proficiency in local language and English

Role Requirements

Educational Qualification – Graduate

Experience – Freshers / 1 year experience in lending / financial services