CUSTOMER SERVICE EXECUTIVE

PeopleStrong; Madurai District; On-site; INR 240,000 - 360,000; Full time

Job summary

PeopleStrong is seeking a Graduate with freshers or up to 1 year of experience in lending/financial services to support branch operations and customer engagement. The role focuses on promoting products, building relationships, and driving referrals to enhance financial well‑being for customers.

The candidate should be adept at local language communication and English, and willing to contribute to branch profitability through disciplined process adherence and productive customer interactions.

Qualifications

• Process knowledge/orientation is required.
• Cross selling and upselling skills are essential.
• Business development capabilities are needed.
• Proficient communication in local language and English.

Responsibilities

• Ensure quality of business and operational efficiency through process adherence and branch support.
• Promote and maintain positive relations with customers and prospects.
• Achieve productivity targets to contribute to branch profitability.
• Cross-sell and upsell products at every opportunity.
• Conduct promotions and drive referral programs for customer acquisition.
• Handle day-to-day transactions and valuables; maintain data/records.

Skills

Process knowledge

Cross selling

Business development

Communication skills

Education

Graduate

Job description

• To ensure quality of business and operational efficiency through proper process adherence and facilitate smooth functioning of branches.


• Promote and maintain positive relations with all contacts, customers, and potential customers


• Achieve desired level of productivity to meet & contribute towards branch profitability targets.


• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.


• Conduct promotional activities for marketing and drive referral programs for customer acquisition


• Responsible to handle day to day transactions and valuables.


• Maintain all data and records related to daily transactions


• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Process Knowledge/ Orientation


• Cross Selling / Upselling Skills


• Business Development


• Communication Skills – Proficiency in local language and English

Role Requirements

• Educational Qualification – Graduate


• Experience – Freshers / 1 year experience in lending / financial services