CUSTOMER SERVICE EXECUTIVE

PeopleStrong; Annamayya; On-site; INR 240,000 - 360,000; Full time

Job summary

PeopleStrong in India is seeking a graduate to join our lending and financial services team as a front-line professional. You will build relationships, promote our products, and contribute to branch profitability.

The role emphasizes cross-selling and upselling, delivering strong customer service, and maintaining data and records related to daily transactions. Based in Andhra Pradesh’s Annamayya region, this position offers training, local-language and English communication practice, and growth

Qualifications

• Process Knowledge/ Orientation
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Responsibilities

• Ensure quality of business and operational efficiency through process adherence and branch functioning.
• Promote and maintain positive relations with contacts, customers and potential customers.
• Achieve productivity to meet branch profitability targets.
• Cross-sell and Up-sell products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition.
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions.
• Retain customers by improving their financial well being.

Skills

Process Knowledge

Cross Selling

Business Development

Communication Skills

Education

Graduate

Job description

• To ensure quality of business and operational efficiency through proper process adherence and facilitate smooth functioning of branches.


• Promote and maintain positive relations with all contacts, customers, and potential customers


• Achieve desired level of productivity to meet & contribute towards branch profitability targets.


• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.


• Conduct promotional activities for marketing and drive referral programs for customer acquisition


• Responsible to handle day to day transactions and valuables.


• Maintain all data and records related to daily transactions


• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Process Knowledge/ Orientation


• Cross Selling / Upselling Skills


• Business Development


• Communication Skills – Proficiency in local language and English

Role Requirements

• Educational Qualification – Graduate


• Experience – Freshers / 1 year experience in lending / financial services