CUSTOMER SERVICE EXECUTIVE

PeopleStrong; Thoothukudi; On-site; INR 300,000 - 420,000; Full time

Job summary

PeopleStrong in Thoothukudi, Tamil Nadu is seeking a Graduate for a lending/financial services role. Freshers or candidates with up to 1 year of lending experience will handle customer interactions, promotions, and daily financial transactions.

The position emphasizes cross-selling, upselling, and maintaining accurate records to support branch profitability and customer well-being.

Qualifications

• Process knowledge/orientation relevant to financial services.
• Cross selling and upselling skills.
• Business development abilities.

Responsibilities

• Promote and maintain positive relations with customers and potential customers.
• Drive customer acquisition through referrals and marketing activities.
• Handle day-to-day lending transactions and manage valuables.
• Maintain data and records for daily transactions.

Skills

Cross selling

Communication skills

Process knowledge

Business development

Education

Graduate

Job description

To ensure quality of business and operational e?ciency through proper process adherence and facilitate smooth functioning of branches.

Promote and maintain positive relations with all contacts, customers, and potential customers

Achieve desired level of productivity to meet & contribute towards branch profitability targets.

Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.

Conduct promotional activities for marketing and drive referral programs for customer acquisition

Responsible to handle day to day transactions and valuables.

Maintain all data and records related to daily transactions

Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

Process Knowledge/ Orientation

Cross Selling / Upselling Skills

Business Development

Communication Skills – Proficiency in local language and English

Role Requirements

Educational Qualification – Graduate

Experience – Freshers / 1 year experience in lending / financial services