Customer Service Executive

PeopleStrong; Chennai District; On-site; INR 180,000 - 320,000; Full time

Job summary

PeopleStrong in Chennai invites a graduate for a role in lending/financial services. Freshers or candidates with up to 1 year of experience are welcome.

You will support branch operations, promote products, cross-sell and upsell, handle daily transactions, and maintain records. Strong communication in the local language and English is required to build customer relationships and contribute to branch profitability.

Qualifications

• Graduate with interest in lending/financial services.
• Freshers or up to 1 year experience in lending/financial services.
• Good communication in local language and English.

Responsibilities

• Ensure quality of business and operational efficiency through proper process adherence.
• Promote and maintain positive relations with customers and prospects.
• Support productivity to meet branch profitability targets.
• Promote products and services; cross-sell and upsell opportunities.
• Conduct promotional activities for marketing and drive referrals.
• Handle day-to-day transactions and valuables.
• Maintain data and records of daily transactions.
• Retain customers by aiming to improve their financial well-being.

Skills

Process Orientation

Cross Selling

Business Development

Communication Skills

Education

Graduate

Job description

• To ensure quality of business and operational e?ciency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Process Knowledge/ Orientation
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

• Educational Qualification – Graduate
• Experience – Freshers / 1 year experience in lending / financial services