CUSTOMER SERVICE EXECUTIVE

PeopleStrong; Anantapuram; On-site; INR 250,000 - 420,000; Full time

Job summary

PeopleStrong is seeking a Graduate with 0-1 year in lending/financial services to drive branch profitability by enhancing customer relationships, cross-selling products, and promoting services. You will handle day-to-day transactions and maintain records.

The role requires strong communication, local language proficiency and English, and the ability to work across branches, promote referrals, and contribute to financial wellbeing.

Qualifications

• Process knowledge and orientation for branch operations.
• Cross-sell and upsell financial products at every opportunity.
• Develop new business and drive customer referrals.
• Strong communication in local language and English, with customers.

Responsibilities

• Promote products and services and maintain positive relations with contacts and customers.
• Achieve productivity targets and contribute to branch profitability.
• Handle day-to-day transactions and maintain data/records.

Skills

Process knowledge/orientation

Cross selling/up-selling

Business development

Communication skills

Education

Graduate

Job description

• To ensure quality of business and operational efficiency through proper process adherence and facilitate smooth functioning of branches.


• Promote and maintain positive relations with all contacts, customers, and potential customers


• Achieve desired level of productivity to meet & contribute towards branch profitability targets.


• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.


• Conduct promotional activities for marketing and drive referral programs for customer acquisition


• Responsible to handle day to day transactions and valuables.


• Maintain all data and records related to daily transactions


• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Process Knowledge/ Orientation


• Cross Selling / Upselling Skills


• Business Development


• Communication Skills – Proficiency in local language and English

Role Requirements

• Educational Qualification – Graduate


• Experience – Freshers / 1 year experience in lending / financial services