CUSTOMER SERVICE EXECUTIVE

PeopleStrong; Tirunelveli; On-site; INR 250,000 - 420,000; Full time

Job summary

PeopleStrong is hiring for a field-facing role in Tamil Nadu. The candidate will promote products and services, maintain customer relations, and drive referrals while ensuring branch profitability and smooth daily operations.

Educational qualification is a graduate, with freshers or up to 1 year of lending/financial services experience. Local language and English communication skills are required.

Qualifications

• Process knowledge/orientation required.
• Cross selling and upselling skills expected.
• Strong business development capabilities and client relationship mindset.
• Clear communication in local language and English.

Responsibilities

• Promote and maintain positive relations with contacts, customers, and potential customers.
• Achieve productivity targets and contribute to branch profitability.
• Promote products and services, with consistent cross-selling and upselling.
• Conduct promotional activities and drive referral programs for customer acquisition.
• Handle day-to-day transactions and valuables.
• Retain customers and support financial well-being goals.

Skills

Process Knowledge

Cross Selling / Upselling

Business Development

Communication Skills

Education

Graduate

Job description

To ensure quality of business and operational e?ciency through proper process adherence and facilitate smooth functioning of branches.

Promote and maintain positive relations with all contacts, customers, and potential customers

Achieve desired level of productivity to meet & contribute towards branch profitability targets.

Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.

Conduct promotional activities for marketing and drive referral programs for customer acquisition

Responsible to handle day to day transactions and valuables.

Maintain all data and records related to daily transactions

Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

Process Knowledge/ Orientation

Cross Selling / Upselling Skills

Business Development

Communication Skills – Proficiency in local language and English

Role Requirements

Educational Qualification – Graduate

Experience – Freshers / 1 year experience in lending / financial services