Call Center Executive

PeopleStrong; Hyderabad; On-site; INR 280,000 - 420,000; Full time

Job summary

PeopleStrong in Hyderabad is seeking a graduate or postgraduate to handle day-to-day branch transactions and respond to customer queries with effective resolution. You will ensure quality of business through process adherence, promote products and services, and maintain positive relationships with customers while consistently cross-selling and upselling to maximize branch performance.

Excellent communication in local language and English, teamwork, initiative, and flexibility are essential to

Qualifications

• Graduate or Post Graduate, preferably BCom/MCom.
• Experience level not specified in ad; emphasis on educational background.

Responsibilities

• Handle day-to-day branch transactions and customer queries with effective resolution.
• Ensure quality of business through proper process adherence and operational efficiency across branches.
• Promote and maintain positive relations with customers and contacts; consistently cross-sell and up-sell products and services.

Skills

Problem solving

Logical thinking

Result oriented

Initiative

Creativity

Perseverance

Teamwork

Flexibility

Communication

Education

Graduate

Post Graduate

Job description

Tohandle day to day business transactions, customer queriesandprovideeffectiveresolution,ensurequality ofbusinessthroughproperprocessadherence.Increase the Branch business through business developmentactivities, consistently cross-sells and up-sells and Promotesmultipleproductsandservices.

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Areas of Responsibility

:

Toensurequalityofbusinessandoperationalefficiency throughproperprocessadherenceandfacilitatesmooth functioningofbranches.Promoteandmaintainpositiverelations with all contacts, customers and potentialcustomers Promotes the products and services;consistently cross-sells and Up-sells products at everyopportunity. Responsible to handle day to daytransactionsandvaluables.Maintainalldataandrecordsrelatedtodailytransactions

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Special Requirements (if any)

:

Graduate/Post Graduate(Preferably -BCOM/MCOM )

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Compensation Band

:

Based on Market Standards/Internal norms

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Entitlements

:

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Stake Holders

:

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Assets Required

:

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:

Null

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:

Graduate (minimum)/ Mcom added advantage

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Skill Sets

:

(a) Ability to Prevent & Solve Problem(b) Logicalthinking(c) Result orientation(d) Initiative (e) Creativityand innovation(f) Perseverance(g) Team work and cooperation(h) Flexibility(i) Pleasant and Smart

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Communication Skills

:

Conversant in local language and English

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Remarks

:

HandledaytodayBranchBusinessTransactionandserving walk-inCustomers