Customer Service Executive

Tagbin Services; Gurugram District; On-site; INR 201,000 - 312,000; Full time

Benefits offered by this job

Growth opportunities

Incentives up to 4.5 based on role fit

Job summary

Tagbin Services in Gurugram, Haryana, India, is seeking a Customer Service Executive for a full-time, on-site role. Join within 30 days to handle inbound/outbound calls, schedule appointments, and follow up with leads and customers.

You will coordinate with internal teams, maintain records, and aim to meet targets, while leveraging CRM tools to ensure a seamless customer experience. Immediate joining is preferred for a fast-paced healthcare/ wellness environment.

Qualifications

• Graduate or equivalent qualification.
• Excellent verbal communication and interpersonal skills.
• Prior experience in customer service, healthcare, wellness, or related industries will be an advantage.
• Strong convincing and follow-up skills.
• Customer-oriented approach with a professional and positive attitude.
• Comfortable working in a 6-day working environment.
• Candidates who can join immediately or at short notice will be preferred.

Responsibilities

• Handle inbound and outbound customer calls in a professional and courteous manner.
• Understand customer requirements and provide accurate information about clinic services.
• Schedule and coordinate customer appointments and follow-ups.
• Maintain regular follow-up with leads and existing customers.
• Address customer queries and resolve concerns promptly and effectively.
• Maintain accurate records of all customer interactions and follow-ups.
• Coordinate with internal teams to ensure a seamless customer experience.
• Consistently achieve assigned calling, follow-up, and customer service targets.

Skills

Excellent verbal communication

Interpersonal skills

Customer-focused

Follow-up skills

Willing to work 6 days a week

Immediate joining

Education

Graduate or equivalent qualification

Tools

CRM

Telecalling system

Lead follow-up tools

Job description

ABOUT THE ROLE

Join us as a Customer Service Executive in Gurugram, Haryana, India. This is a full-time, on-site position with an expectation to join within 30 days.
You will be responsible for managing inbound and outbound customer calls, comprehending customer requirements, scheduling appointments, conducting follow-ups with leads and customers, resolving queries, maintaining accurate records, coordinating with internal teams, and consistently meeting assigned targets.

KEY RESPONSIBILITIES

1. Handle inbound and outbound customer calls in a professional and courteous manner.
2. Understand customer requirements and provide accurate information about clinic services.
3. Schedule and coordinate customer appointments and follow-ups.
4. Maintain regular follow-up with leads and existing customers.
5. Address customer queries and resolve concerns promptly and effectively.
6. Maintain accurate records of all customer interactions and follow-ups.
7. Coordinate with internal teams to ensure a seamless customer experience.
8. Consistently achieve assigned calling, follow-up, and customer service targets.

REQUIRED SKILLS AND EXPERIENCE

1. Graduate or equivalent qualification.
2. Excellent verbal communication and interpersonal skills.
3. Prior experience in customer service, healthcare, wellness, or related industries will be an advantage.
4. Strong convincing and follow-up skills.
5. Customer-oriented approach with a professional and positive attitude.
6. Comfortable working in a 6-day working environment.
7. Candidates who can join immediately or at short notice will be preferred.
8. Inbound Calling
9. Outbound Calling
10. Appointment Scheduling
11. Lead Follow-up
12. Customer Service
13. CRM
14. Telecalling
15. Voice Process
16. Telesales
17. Customer Support
18. Cold Calling
19. International Calling
20. BPO
21. Sales
22. Healthcare Sales

WHAT WE OFFER

• Opportunity to work with a growing wellness and healthcare brand.
• Professional and supportive work environment.
• Growth and learning opportunities.
• Incentives Up to 4.5 based on role fit, experience, skills, interview performance, and current compensation structure.