Walk-in | 24 Oct | Customer Support Executive / BPO Executive (Non-IT)

Phenom People; Hyderabad; On-site; INR 201,000 - 391,000; Full time

Benefits offered by this job

Comprehensive training

Health insurance

Positive work environment

Job summary

CallHealth is hiring for a Customer Support Executive in Hyderabad. The role involves handling calls, assisting patients with healthcare needs, and booking appointments. You will provide detailed information about services, maintain CRM records, and ensure a high level of customer satisfaction.

Fresh graduates with strong English, Hindi, and Telugu communication are welcome. Role offers a base salary with rotational shifts.

Qualifications

• Graduate in any discipline (B.A, B.Sc, B.Com, BBA, B.Tech, etc.).
• Freshers with excellent communication skills are encouraged to apply.
• Experience in a BPO, call center, or customer service role is an added advantage.
• Excellent verbal communication in English, Hindi, and Telugu.
• Active listening and empathetic handling of queries.
• Basic computer literacy including MS Office and CRM tools.
• Willingness to work in rotational shifts if required.

Responsibilities

• Handle inbound and outbound calls to assist customers with healthcare queries.
• Facilitate booking of doctor appointments, diagnostics, health packages, and home care services.
• Provide accurate information about services, doctor availability, and timings.
• Resolve customer issues and escalate complex complaints as needed.
• Maintain accurate customer data and call records in the CRM system.
• Ensure high customer satisfaction with empathetic, patient-centric support.
• Follow up with customers for feedback and confirmations.

Skills

Customer Support

Inbound/Outbound Calling

BPO

Telecalling

Communication Skills

Healthcare Services

CRM

Problem Solving

Voice Process

Education

Any Graduation

Tools

MS Office

CRM Tools

Job description

Job Description

CallHealth, a leading healthcare services provider, is actively hiring dynamic and customer-focused individuals for the role of Customer Support Executive / BPO Executive in Hyderabad. This is an excellent opportunity for graduates looking to build a stable and rewarding career in the non-IT healthcare BPO space. As a Customer Support Executive, you will be the voice of CallHealth, assisting patients and customers with their healthcare needs, managing inquiries, and ensuring a seamless service experience.

Roles & Responsibilities

• Handle inbound and outbound calls professionally to assist customers with their healthcare-related queries.
• Facilitate the booking of doctor appointments, diagnostic tests, health packages, and home healthcare services.
• Provide accurate and detailed information regarding CallHealth's services, doctor availability, and department timings.
• Resolve customer issues and escalates complex complaints to the respective departments to ensure timely resolution.
• Maintain highly accurate customer data and call records in the CRM system.
• Ensure a high level of customer satisfaction by providing empathetic and patient-centric support.
• Follow up with customers for feedback and health service confirmations.

Requirements & Qualifications

• Must be a Graduate in any discipline (B.A, B.Sc, B.Com, BBA, B.Tech, etc.).
• Freshers with excellent communication skills are highly encouraged to apply.
• Proven experience in a BPO, call center, or customer service role is an added advantage.
• Excellent verbal communication skills in English, Hindi, and Telugu.
• Active listening skills and the ability to handle customer queries with patience and empathy.
• Basic computer literacy, including familiarity with MS Office and CRM tools.
• Willingness to work in rotational shifts if required by the business operations.

Key Skills

Customer Support, Inbound/Outbound Calling, BPO, Telecalling, Communication Skills, Healthcare Services, CRM, Problem Solving, Non-Voice / Voice Process.

Benefits

• Competitive fixed salary of 18,000 - 35,000 per month.
• Comprehensive health insurance and statutory benefits.
• Opportunity to work with a reputed and fast-growing healthcare organization.
• Comprehensive training and a positive work environment.