Customer Care Executive

WSNE Consulting Pvt. Ltd.; New Delhi, Gurugram District; On-site; INR 223,000 - 424,000; Full time

Benefits offered by this job

Attractive salary package

Fresher salary up to 20,000 in hand

Experienced salary up to 38,000 in手

CTC up to 5.50 LPA

5 days working

Performance-based incentives

Opportunity to work with an国际 customer

Career growth and internal promotion机会

Professional training and process-то学习

Employee-friendly work environment

Opportunity for freshers to build a事业

Job summary

WSNE Consulting Pvt. Ltd. is hiring Customer Support Executives for an International Voice Process in Gurgaon. You will handle international customers via calls, resolve queries, and provide excellent service.

Both freshers and experienced candidates with good English communication skills are welcome to apply, with opportunities to grow in an international BPO environment.

Qualifications

• Freshers or experienced candidates with good English communication can apply.
• Excellent verbal and written English communication skills.
• Comfortable communicating with international customers; 24x7 rotational environment if applicable.

Responsibilities

• Handle inbound/outbound calls from international customers.
• Understand queries and provide accurate resolutions.
• Maintain professional and courteous communication.
• Resolve complaints within defined timelines.
• Provide information on products, services, orders or accounts.
• Follow company processes and quality standards.
• Maintain accurate customer information and call records.
• Escalate complex issues when required.
• Achieve targets for performance, quality and customer satisfaction.
• Ensure a positive customer experience on every interaction.

Skills

Communication skills

Listening

Problem solving

Customer focus

Basic computer knowledge

Multi-tasking

Education

12th pass or Graduation

Job description

Job description

We are hiring Customer Support Executives for an International Voice Process in Gurgaon. Candidates will be responsible for handling international customers over calls, resolving their queries and providing excellent customer service.

Both freshers and experienced candidates with good English communication skills are welcome to apply.

Role & responsibilities

• Handle inbound/outbound calls from international customers.
• Understand customer queries and provide accurate resolutions.
• Maintain professional and courteous communication with customers.
• Resolve customer complaints and issues within defined timelines.
• Provide information related to products, services, orders or accounts.
• Follow company processes, quality standards and communication guidelines.
• Maintain accurate customer information and call records.
• Escalate complex issues to the appropriate team when required.
• Achieve assigned performance, quality and customer satisfaction targets.
• Ensure a positive customer experience on every interaction.

Preferred candidate profile

• Freshers and experienced candidates can apply.
• Minimum 12th Pass / Graduate candidates can apply.
• Graduation will be preferred but is not mandatory for suitable candidates.
• Excellent verbal and written English communication skills.
• Comfortable communicating with international customers.
• Good listening and problem-solving abilities.
• Customer-focused attitude with a professional approach.
• Basic computer knowledge and ability to work on multiple applications.
• Candidates should be comfortable working in a 24*7 rotational environment / rotational shifts, if applicable.
• Candidates with prior experience in International BPO, International Voice, Customer Support, Technical Support or International Calling will be preferred.

Perks & Benefits

• Attractive salary package.
• Fresher salary up to 20,000 in hand.
• Experienced salary up to 38,000 in hand.
• CTC up to 5.50 LPA
• 5 days working
• Performance-based incentives, wherever applicable.
• Opportunity to work with an international customer base.
• Career growth and internal promotion opportunities.
• Professional training and process-specific learning.
• Employee-friendly work environment.
• Opportunity for freshers to build a career in the international BPO/customer-service industry.