Customer Care Executive (CCE)

Life Force; Mumbai; On-site; INR 240,000 - 360,000; Full time

Job summary

Life Force is seeking a Customer Care Executive to manage inbound and outbound calls, resolve queries, and generate sales leads while delivering a positive customer experience through professional communication. The ideal candidate will possess excellent English communication, strong CRM knowledge, and a sales-oriented mindset with the ability to handle diverse customer personalities and scenarios.

This role is based in Mumbai, with no work-from-home option and a focus on customer-centric

Qualifications

• Excellent English communication and presentation skills.
• Strong telephone etiquette and active listening abilities.
• Ability to multitask, prioritize, and manage time effectively.
• Proven ability to achieve or exceed sales targets is a plus.
• Familiarity with CRM systems and customer management practices.

Responsibilities

• Manage a high volume of incoming and outgoing customer calls.
• Generate sales leads and support business growth initiatives.
• Provide accurate, complete information using appropriate tools and resources.
• Achieve individual and team sales targets and call-handling goals.
• Handle customer complaints, provide solutions and follow up for timely resolution.
• Maintain accurate records of customer interactions, inquiries, and follow-ups.
• Follow company guidelines and policies for communication.
• Build positive customer relationships and proactively improve satisfaction.
• Ensure effective follow-ups with prospects and existing customers.

Skills

Excellent English

Telephone etiquette

Active listening

Multitasking

Sales targets

CRM experience

Customer-focused

Tools

CRM systems

Job description

Customer Care Executive responsible for handling customer calls, resolving queries, generating sales leads, and delivering a positive customer experience through professional communication and effective follow-ups.

We are looking for a customer-focused and enthusiastic Customer Care Executive to manage inbound and outbound calls, generate sales leads, address customer queries, and ensure a positive customer experience. The ideal candidate should have excellent communication skills, a sales-oriented approach, and the ability to handle customer concerns professionally.

Key responsibilities

• Manage a high volume of incoming and outgoing customer calls.
• Generate sales leads and support business growth initiatives.
• Provide accurate, valid, and complete information using appropriate tools and resources.
• Achieve individual and team sales targets and call-handling goals.
• Handle customer complaints, provide suitable solutions or alternatives, and follow up to ensure timely resolution.
• Maintain accurate records of customer interactions, inquiries, and follow-ups.
• Follow company communication procedures, guidelines, and policies.
• Build positive customer relationships and take proactive steps to improve customer satisfaction.
• Ensure effective follow-ups with prospective and existing customers.

What you'll need

• Excellent English communication and presentation skills.
• Strong telephone etiquette, active listening, and customer-handling skills.
• Ability to multitask, prioritize tasks, and manage time effectively.
• A proven ability to achieve or exceed sales targets is an advantage.
• Familiarity with CRM systems and customer management practices.
• Customer-oriented attitude and ability to adapt to different customer personalities.
• Flexible, presentable, quick to learn, and capable of working independently.
• Prior experience in the healthcare sector is preferred.
• Minimum 3 years of experience in customer care, telecalling, customer service, or sales.
• Experience in the healthcare sector will be an added advantage.

We do not offer Work From Home. Only candidates residing in Mumbai, Pune, or Bengaluru should apply.