Customer Service Executive

PeopleStrong; Konganapuram; On-site; INR 240,000 - 360,000; Full time

Job summary

PeopleStrong in Konganapuram, Tamil Nadu, invites applications for a graduate role in lending/financial services. Freshers or candidates with up to 1 year of experience will be considered.

The role focuses on process adherence, branch efficiency, promoting products, and building strong customer relationships. You will engage in cross-selling, upselling, and promotional activities while handling daily transactions and data records.

Qualifications

• Graduate with 0–1 year experience in lending/financial services.
• Proficient in English and local language.
• Strong cross-selling and upselling abilities.

Responsibilities

• Ensure quality of business and operational efficiency through proper process adherence and smooth branch functioning.
• Promote and maintain positive relations with contacts, customers and potential customers.
• Achieve productivity targets to contribute to branch profitability.
• Consistently cross-sell and upsell products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition.
• Handle day-to-day transactions and valuables with accuracy and integrity.
• Maintain data and records related to daily transactions.
• Support customer retention by improving their financial well-being.

Skills

Process knowledge

Cross selling

Business development

Communication skills

Education

Graduate

Job description

• To ensure quality of business and operational e?ciency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Process Knowledge/ Orientation
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

• Educational Qualification – Graduate
• Experience – Freshers / 1 year experience in lending / financial services