Customer Service Executive

PeopleStrong; Palacode; On-site; INR 250,000 - 350,000; Full time

Job summary

PeopleStrong in Tamil Nadu (Palacode) is looking for a Graduate with freshers or up to 1 year of experience in lending/financial services to join our branch team. You will ensure quality business and operational efficiency through disciplined process adherence, while fostering positive relations with customers and prospects.

You will drive cross-selling and upselling, conduct promotional activities, handle day-to-day transactions, and maintain data records to support customers in improving their

Qualifications

• Graduate with freshers or up to 1 year in lending/financial services.
• Good communication in local language and English.
• Strong relationship-building and customer service mindset.
• Willingness to promote products and services.

Responsibilities

• Ensure quality of business and operational efficiency through process adherence.
• Promote and maintain positive relations with customers and prospects.
• Achieve productivity to meet branch profitability targets.
• Cross-sell and upsell products at every opportunity.
• Conduct promotional activities for marketing and drive referrals.
• Handle day-to-day transactions and valuables.
• Maintain daily transaction data and records.
• Support customers to improve financial well-being.

Skills

Process Knowledge/Orientation

Cross Selling / Upselling Skills

Business Development

Communication Skills – Proficiency in

Education

Graduate

Job description

• To ensure quality of business and operational e?ciency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Process Knowledge/ Orientation
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

• Educational Qualification – Graduate
• Experience – Freshers / 1 year experience in lending / financial services