Customer Service Executive

Total Group; Chennai; On-site; INR 201,000 - 357,000; Full time

Job summary

Total Group in Chennai is seeking an experienced logistics customer service professional with at least 1 year of handling imports/exports. The role emphasizes building a good reputation with shipping lines, responding promptly to inquiries, and coordinating bookings and order tracking with strong communication skills.

Ideal candidates will have knowledge of customs clearance processes and the ability to manage relationships with clients.

Qualifications

• Experience in customer service within logistics/supply chain.

Responsibilities

• Responding to customer inquiries, providing exceptional customer service and resolving problems.
• Confirming bookings, tracking orders, and providing quotes with clear communication.
• Coordinating and managing relationships with customers and clients.

Skills

Customer service

Imports/Exports

Freight forwarding

Shipping lines

Booking coordination

Communication

Job description

Role & responsibilities

Ideal candidate with minimum experience 1 year with handling Customer Service with good knowledge of Imports/Exports, Freight Forwarding, Custom Clearance from a mid-sized organization.

• The candidate must have a good reputation and contacts with Shipping Lines.
• Responding to customer inquiries, providing exceptional customer service, and resolving customer problems
• Confirming bookings, tracking orders, and providing quotes and have good communication skills.
• Coordinating and managing customer and clients.