Customer Service Executive

Goodrich Maritime; Mumbai; On-site; INR 300,000 - 600,000; Full time

Job summary

Goodrich Maritime in Mumbai is seeking an experienced freight forwarding professional to handle inquiries, manage bookings, and coordinate with carriers to ensure timely shipments.

The role focuses on operations support, documentation, and client coordination, with 2-4 years of experience in freight forwarding or logistics preferred. You will work closely with internal teams to deliver efficient transport solutions.

Qualifications

• 2-4 years of experience in Freight Forwarding / Logistics.
• Hands-on exposure to operations, documentation, and client coordination.

Responsibilities

• Responding to enquiries of all the customers in the most efficient manner.
• Regular updates and follow up with Clients / Liners /Shipping lines other service providers.
• Container booking and placements with various Shipping lines/carriers etc
• Filing VGM, Form 13
• Should be aware with the various stages/procedures involved in Custom clearing freight forwarding.
• Dealing with various transporters for arranging delivery at various CFS after approval of Operations department.
• Regular follow up with internal departments to get updates on client issues.
• Maintaining data of all Clients / Potential Clients
• Up-To Date reporting to clients with the cargo status pertaining to various shipments.
• To ensure better business volume in coordination with existing as well as potential prospective clients to ensure shipper gets the BL on time after Payment received.
• To coordinate & negotiate with the overseas agents / co-loader for the competitive freight and containers booking to resolve any dispute related with charges in coordination with overseas agents (sea/air).
• Co-ordination with customs clerks, Docks clerks for import clearance. Checklist check & sending to client for approval.
• Coordination with overseas agents.
• Updating our ERP system and creation of Job Card.

Skills

Freight Forwarding

Logistics Coordination

Client coordination

Job description

Role & responsibilities

• Responding to enquiries of all the customers in the most efficient manner
• Regular updates and follow up with Clients / Liners /Shipping lines other service providers.
• Container booking and placements with various Shipping lines/carriers etc
• Filing VGM, Form 13
• Should be aware with the various stages/procedures involved in Custom clearing freight forwarding.
• Dealing with various transporters for arranging delivery at various CFS after approval of Operations department.
• Regular follow up with internal departments to get updates on client issues.
• Maintaining data of all Clients / Potential Clients
• Up-To Date reporting to clients with the cargo status pertaining to various shipments.
• To ensure better business volume in coordination with existing as well as potential prospective clients to ensure shipper gets the BL on time after Payment received.
• To coordinate & negotiate with the overseas agents / co-loader for the competitive freight and containers booking to resolve any dispute related with charges in coordination with overseas agents (sea/air).
• Co-ordination with customs clerks, Docks clerks for import clearance. Checklist check & sending to client for approval.
• Coordination with overseas agents.
• Updating our ERP system and creation of Job Card.

Preferred candidate profile

• 2-4 years of experience in Freight Forwarding / Logistics.
• Hands-on exposure to operations, documentation, and client coordination.