Customer Service - Govandi

Total Group; Mumbai; Vor Ort; INR 400.000 - 600.000; Vollzeit

Zusammenfassung

Total Group in Mumbai is seeking an experienced customer service professional to handle imports/exports, freight forwarding, and customs clearance for a mid-sized organization. The role emphasizes answering inquiries, resolving issues, confirming bookings, tracking orders, and providing quotes, while leveraging strong relationships with shipping lines and networks.

Ideal candidates will have at least 2 years in customer service within logistics, a proven track record of reliable communication,

Qualifikationen

• Minimum 2 years experience in customer service in logistics.
• Knowledge of imports/exports, freight forwarding and customs clearance.
• Experience with bookings, tracking orders and providing quotes.
• Good reputation and contacts with shipping lines.

Aufgaben

• Respond to customer inquiries with exceptional service.
• Resolve customer problems.
• Confirm bookings, track orders, provide quotes.
• Coordinate and manage customers and clients.

Kenntnisse

Customer Service

Imports/Exports

Freight Forwarding

Custom Clearance

Shipping Lines

Communication

Jobbeschreibung

Role & responsibilities

Ideal candidate with minimum experience 2 years with handling Customer Service with good knowledge of Imports/Exports, Freight Forwarding, Custom Clearance from a mid-sized organization.

• The candidate must have a good reputation and contacts with Shipping Lines.
• Responding to customer inquiries, providing exceptional customer service, and resolving customer problems
• Confirming bookings, tracking orders, and providing quotes and have good communication skills.
• Coordinating and managing customer and clients.

Preferred candidate profile

CHA Candidates