Customer Service Executive - Logistics & Supply Chain

adani capital pvt ltd; Gurugram District; Vor Ort; INR 600.000 - 1.200.000; Vollzeit

Zusammenfassung

adani capital pvt ltd is seeking a Team Member - Customer Services to manage end-to-end customer bookings and act as the primary contact for key accounts in the Gurugram area. You will coordinate with Operations, Sales, Finance, Invoicing, and Terminal teams to ensure timely service delivery and share regular MIS reports to customers.

The role requires 3-6 years of experience in Customer Service, Key Account Management, Logistics, Supply Chain, Transportation, or Freight Operations, with a

Qualifikationen

• Graduate in any discipline. MBA/PGDM preferred.
• 3-6 years of experience in Customer Service, Key Account Management, Logistics, Supply Chain, Transportation, or Freight Operations.

Aufgaben

• Manage end-to-end customer bookings and service requests.
• Act as the primary point of contact for key customer accounts.
• Coordinate with Operations, Sales, Finance, Invoicing, and Terminal teams to ensure timely service delivery.
• Track booking execution and provide regular status updates to customers.
• Prepare and share Daily Status Reports (DSRs) and customer-specific MIS reports.
• Monitor, resolve customer complaints within defined timelines.
• Maintain customer performance data and support periodic reviews.
• Identify process improvement opportunities to enhance customer satisfaction and operational efficiency.
• Build strong customer relationships and ensure a high level of service excellence.

Kenntnisse

Customer Relationship Management

Key Account Management

Logistics & Supply Chain Operations

Complaint Resolution

Stakeholder Management

MIS & Reporting

Communication & Coordination Skills

Customer Satisfaction Management

Ausbildung

Graduate in any discipline

MBA/PGDM preferred

Jobbeschreibung

Team Member - Customer Services Responsibilities

Key Responsibilities

• Manage end-to-end customer bookings and service requests.
• Act as the primary point of contact for key customer accounts.
• Coordinate with Operations, Sales, Finance, Invoicing, and Terminal teams to ensure timely service delivery.
• Track booking execution and provide regular status updates to customers.
• Prepare and share Daily Status Reports (DSRs) and customer-specific MIS reports.
• Monitor, resolve customer complaints within defined timelines.
• Maintain customer performance data and support periodic reviews.
• Identify process improvement opportunities to enhance customer satisfaction and operational efficiency.
• Build strong customer relationships and ensure a high level of service excellence.

Key Skills

• Customer Relationship Management
• Key Account Management
• Logistics & Supply Chain Operations
• Complaint Resolution
• Stakeholder Management
• MIS & Reporting
• Communication & Coordination Skills
• Customer Satisfaction Management

Qualifications

Graduate in any discipline. MBA/PGDM preferred. Experience 3-6 years of experience in Customer Service, Key Account Management, Logistics, Supply Chain, Transportation, or Freight Operations