Customer Service Executive (Freight Forwarding)

Sachin Digamber Wagh; Bhagalpur; In loco; INR 300.000 - 500.000; Tempo pieno

Descrizione del lavoro

Sachin Digamber Wagh in CBD Belapur seeks a skilled Customer Service Executive with 3-5 years of experience in freight forwarding. You will manage onboarding, drive retention, and deliver exceptional service across channels.

You will collaborate with internal teams to resolve issues and analyze feedback for improvements, ensuring high customer satisfaction in a fast-paced environment. Experience with CRM software and strong communication and analytical skills are valued.

Competenze

• Proven experience in customer service, preferably in the freight forwarding industry.
• Excellent communication and interpersonal skills are required for building strong relationships with clients.
• Strong problem-solving skills are necessary to resolve complex customer issues.
• Ability to work in a fast-paced environment and meet deadlines.
• Experience with customer relationship management software is an advantage.
• Strong analytical skills are needed to analyze customer data and provide insights for business growth.

Mansioni

• Manage client onboarding processes to ensure seamless integration with our services.
• Develop and implement effective customer retention strategies to increase loyalty and satisfaction.
• Provide exceptional customer service through various communication channels.
• Resolve customer complaints and issues promptly and professionally.
• Collaborate with internal teams to improve overall customer experience.
• Analyze customer feedback to identify areas for improvement.

Conoscenze

Customer service

Communication

Interpersonal skills

Problem solving

Analytical skills

Strumenti

CRM software

Descrizione del lavoro

We are looking for a skilled Customer Service Executive to join our team in the freight forwarding industry, based in CBD Belapur. The ideal candidate will have 3-5 years of experience and excellent customer engagement skills.

Roles and Responsibilities :

• Manage client onboarding processes to ensure seamless integration with our services.
• Develop and implement effective customer retention strategies to increase loyalty and satisfaction.
• Provide exceptional customer service through various communication channels.
• Resolve customer complaints and issues promptly and professionally.
• Collaborate with internal teams to improve overall customer experience.
• Analyze customer feedback to identify areas for improvement.

Job Requirements :

• Proven experience in customer service, preferably in the freight forwarding industry.
• Excellent communication and interpersonal skills are required for building strong relationships with clients.
• Strong problem-solving skills are necessary to resolve complex customer issues.
• Ability to work in a fast-paced environment and meet deadlines.
• Experience with customer relationship management software is an advantage.
• Strong analytical skills are needed to analyze customer data and provide insights for business growth.