Customer Service Executive

Total Group; Dadri; Vor Ort; INR 240.000 - 420.000; Vollzeit

Zusammenfassung

Total Group in Delhi is seeking a Customer Service Executive to handle queries for import/export shipments, coordinate with customers, and liaise with operations and pricing teams to ensure smooth shipment handling.

The role involves managing customer emails, preparing reports, tracking shipments, and coordinating with shipping lines, airlines, and agents to resolve issues promptly. Working days: 6 days a week.

Qualifikationen

• Handle customer queries related to import and export shipments.
• Coordinate with customers regarding shipment status, tracking, and delivery updates.
• Liaise with operations, documentation, and pricing teams for smooth shipment handling.
• Manage customer emails, prepare reports, and maintain shipment records.
• Coordinate with shipping lines, airlines, transporters, and agents as required.
• Ensure timely resolution of customer complaints and queries.

Aufgaben

• Handle customer queries related to import and export shipments.
• Coordinate with customers regarding shipment status, tracking, and delivery updates.
• Liaise with operations, documentation, and pricing teams for smooth shipment handling.
• Manage customer emails, prepare reports, and maintain shipment records.
• Coordinate with shipping lines, airlines, transporters, and agents as required.
• Ensure timely resolution of customer complaints and queries.

Jobbeschreibung

Customer Service Executive

Industry: Shipping & Logistics Freight Forwarding

Location: Delhi

Job Responsibilities:

• Handle customer queries related to import and export shipments.
• Coordinate with customers regarding shipment status, tracking, and delivery updates.
• Liaise with operations, documentation, and pricing teams for smooth shipment handling.
• Manage customer emails, prepare reports, and maintain shipment records.
• Coordinate with shipping lines, airlines, transporters, and agents as required.
• Ensure timely resolution of customer complaints and queries.

Working Days: 6 days a week