Customer Service Executive

Muthoot Fincorp Limited; Andhra Pradesh; On-site; INR 250,000 - 350,000; Full time

Job summary

Muthoot Fincorp Limited is hiring a Customer Service Executive to ensure quality of branch operations and build strong relationships with customers. The role involves promoting products, handling transactions and maintaining records, with a focus on achieving profitability and life-enhancing financial well-being for customers.

The ideal candidate is a graduate with 0–1 year in lending/financial services, fluent in English and local language, and ready to contribute to business development and

Qualifications

• Graduate with freshers or up to 1 year in lending/financial services.
• Proficiency in English and local language is required.
• Data handling and transaction recording knowledge helpful.

Responsibilities

• Ensure quality of business and operational efficiency through proper process adherence and smooth branch functioning.
• Promote and maintain positive relations with all contacts, customers, and potential customers.
• Achieve productivity targets to support branch profitability.
• Cross-sell and upsell products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition.
• Handle day-to-day transactions and valuables, maintain accurate records.

Skills

Result Orientation

Customer Retention

Digital Mindset

Relationship Building

Process Knowledge

Time Management

Upselling Skills

Business Development

Communication Skills

Education

Graduate

Job description

CUSTOMER SERVICE EXECUTIVE

Key Job Responsibilities

• To ensure quality of business and operational e?ciency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Result Orientation
• Customer Service & Retention Focus
• Digital Mindset
• Relationship Building
• Process Knowledge/ Orientation
• Effective Time Management
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

• Educational Qualification – Graduate Experience – Freshers / 1 year experience in lending / financial services