Customer Service Executive

Muthoot Fincorp Limited; YSR Kadapa; On-site; INR 180,000 - 240,000; Full time

Job summary

Muthoot Fincorp Limited is seeking a Customer Service Executive to support branch operations and drive customer engagement. The role emphasizes delivering quality service, maintaining relationships with customers and prospects, and ensuring productive cross-sell and upsell of financial products.

The position targets graduates, with freshers or up to 1 year in lending or financial services, and requires proficiency in local language and English.

Qualifications

• Proven ability to deliver high-quality customer service and retain customers.
• Strong communication in local language and English.
• Ability to promote products and services and drive cross-sell/upsell opportunities.
• Experience in lending or financial services is welcome but freshers acceptable.

Responsibilities

• Ensure quality of business and operational efficiency through process adherence.
• Promote and maintain positive relations with customers and prospects.
• Cross-sell and upsell products to contribute to branch profitability.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition.
• Handle day-to-day transactions and valuables; maintain data and records of daily transactions.
• Aim to transform customers’ financial well-being and retain them through service excellence.

Skills

Result Orientation

Customer Service

Digital Mindset

Relationship Building

Process Knowledge

Time Management

Cross Selling

Upselling

Business Development

Communication Skills

Education

Graduate

Job description

CUSTOMER SERVICE EXECUTIVE

Key Job Responsibilities

• To ensure quality of business and operational e?ciency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Result Orientation
• Customer Service & Retention Focus
• Digital Mindset
• Relationship Building
• Process Knowledge/ Orientation
• Effective Time Management
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

• Educational Qualification – Graduate Experience – Freshers / 1 year experience in lending / financial services