Customer Service Executive

Muthoot Fincorp Limited; Kurnool; On-site; INR 180,000 - 240,000; Full time

Job summary

Muthoot Fincorp Limited in India invites a Customer Service Executive to support branch operations and promote financial products. The role emphasizes relationship building with customers, process adherence, and achieving productivity targets.

Fresh graduates or candidates with up to 1 year in lending or financial services will find opportunities to develop skills in cross-selling, upselling, and referrals, while delivering quality service in local language and English.

Qualifications

• Graduate with any field; freshers or up to 1 year experience in lending/financial services.
• Excellent communication in local language and English.
• Strong customer service orientation and cross-selling skills.

Responsibilities

• Ensure quality of business and operational efficiency through process adherence.
• Promote and maintain positive relations with customers and prospects.
• Meet branch profitability targets through productivity.
• Cross-sell and upsell products at every opportunity.
• Conduct promotional activities and drive referral programs.
• Handle day-to-day transactions and maintain data records.

Skills

Result orientation

Customer service

Retention focus

Digital mindset

Relationship building

Time management

Cross selling

Upselling

Business development

Communication skills

Education

Graduate

Job description

CUSTOMER SERVICE EXECUTIVE

Key Job Responsibilities

• To ensure quality of business and operational e?ciency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Result Orientation
• Customer Service & Retention Focus
• Digital Mindset
• Relationship Building
• Process Knowledge/ Orientation
• Effective Time Management
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

• Educational Qualification – Graduate Experience – Freshers / 1 year experience in lending / financial services