Customer Service Executive

Muthoot Fincorp Limited; Sircilla; On-site; INR 180,000 - 300,000; Full time

Job summary

Muthoot Fincorp Limited in Telangana is seeking a Customer Service Executive to support branch operations, handle day-to-day transactions, and resolve customer queries with service quality and process adherence.

The role emphasizes promoting products and services, cross-selling and up-selling at every opportunity, and contributing to branch growth through proactive business development activities.

A keen eye for data accuracy and maintaining records is required to ensure smooth daily functions.

Responsibilities

• To handle day to day business transactions, customer queries and provide effective resolution, ensure quality of business through proper process adherence.
• Increase the Branch business through business development activities.

Job description

CUSTOMER SERVICE EXECUTIVE

• 1) To ensure quality of business and operational efficiency through proper process adherence and facilitate smooth functioning of branches.
• 2) Promote and maintain positive relations with all contacts, customers and potential customers Promotes the products and services.
• 3) Consistently cross-sells and Up-sells products at every opportunity.
• 4) Responsible to handle day to day transactions and valuables. Maintain all data and records related to daily transactions .

Main Tasks

• 1) To handle day to day business transactions, customer queries and provide effective resolution, ensure quality of business through proper process adherence.
• 2) Increase the Branch business through business development activities.