Customer Service Executive

Muthoot Fincorp Limited; West Champaran; On-site; INR 180,000 - 300,000; Full time

Job summary

Muthoot Fincorp Limited invites a Customer Service Executive to support branch operations and customer relationships. You will ensure quality of service, process adherence, and smooth functioning of branches in your area.

The role emphasizes cross-selling and upselling of products, promoting services, and driving referrals to grow the customer base while maintaining accurate daily transaction records. Fresh graduates or candidates with up to 1 year in lending or financial services are welcome

Qualifications

• Graduate with freshers or up to 1 year in lending/financial services.
• Ability to upsell and promote products and services.
• Strong customer service and relationship-building skills.

Responsibilities

• Ensure process adherence to maintain branch efficiency.
• Promote and maintain positive relationships with customers.
• Cross-sell and up-sell products at every opportunity.
• Handle day-to-day transactions and manage records.
• Drive marketing referrals and customer acquisition.

Skills

Result Orientation

Customer Service & Retention Focus

Digital Mindset

Relationship Building

Process Knowledge/ Orientation

Effective Time Management

Cross Selling / Upselling Skills

Business Development

Communication Skills – Proficiency in

Education

Graduate

Tools

Job description

CUSTOMER SERVICE EXECUTIVE

Key Job Responsibilities

• To ensure quality of business and operational e?ciency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Result Orientation
• Customer Service & Retention Focus
• Digital Mindset
• Relationship Building
• Process Knowledge/ Orientation
• Effective Time Management
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

• Educational Qualification – Graduate Experience – Freshers / 1 year experience in lending / financial services