Customer Service Executive

Muthoot Fincorp Limited; Vakadavalasa; Presencial; INR 180 000 - 240 000; Tempo integral

Resumo da oferta

Muthoot Fincorp Limited seeks a Customer Service Executive in India to promote services, handle daily transactions, and build positive relations with customers. You will contribute to branch profitability while ensuring process discipline and accurate data handling.

The role emphasizes cross-selling/up-selling, driving referrals, and maintaining customer trust to improve financial well-being for clients. Fresh graduates are invited to apply.

Qualificações

• Graduate with any relevant field.
• Freshers or up to 1 year experience in lending/financial services.

Responsabilidades

• Ensure quality and efficiency through process adherence and support branch operations.
• Promote and maintain positive relations with customers and prospects.
• Achieve productivity targets and contribute to branch profitability.
• Cross-sell and upsell products at every opportunity.
• Conduct promotional activities for marketing and drive referrals.
• Handle day-to-day transactions and secure valuables as required.
• Maintain data and records of daily transactions.
• Retain customers by helping improve their financial well-being.

Conhecimentos

Result Orientation

Customer Service

Digital Mindset

Relationship Building

Process Knowledge

Time Management

Cross Selling

Upselling

Business Development

Communication Skills

Formação académica

Graduate

Descrição da oferta de emprego

CUSTOMER SERVICE EXECUTIVE

Key Job Responsibilities

• To ensure quality of business and operational e?ciency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Result Orientation
• Customer Service & Retention Focus
• Digital Mindset
• Relationship Building
• Process Knowledge/ Orientation
• Effective Time Management
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

• Educational Qualification – Graduate Experience – Freshers / 1 year experience in lending / financial services