Customer Service Executive

Itmistrytech Solutions; Bengaluru; On-site; INR 300,000 - 420,000; Full time

Job summary

Itmistrytech Solutions in Bengaluru is seeking a customer support associate to handle incoming client calls and deliver product/service support. You will troubleshoot issues and ensure timely resolutions, maintaining up-to-date product knowledge to answer queries accurately.

The role focuses on delivering a positive customer experience in every interaction and performing follow-up via calls or emails to ensure client satisfaction.

Qualifications

• Strong communication and empathy to handle client queries.
• Ability to troubleshoot and resolve issues with minimal guidance.
• Wamiliarity with product/service domain to provide accurate information.

Responsibilities

• Handle incoming client calls and provide product/service support.
• Troubleshoot client issues and ensure timely resolution.
• Maintain product knowledge to answer client queries accurately.
• Ensure positive customer experience in every interaction.
• Do follow-up calls/emails to ensure client satisfaction.
• Update client interactions and issue details in CRM.

Skills

Client communication

Troubleshooting

Product knowledge

Customer experience

Follow-up

CRM updates

Tools

CRM software

Job description

> Handle incoming client calls and provide product/service support

> Troubleshoot client issues and ensure timely resolution

> Maintain product knowledge to answer client queries accurately

> Ensure positive customer experience in every interaction

> Do follow-up calls/emails to ensure client satisfaction

> Update client interactions and issue details in CRM