Customer Support Executive

JBK Infotech Pvt. Ltd.; Bengaluru; On-site; INR 279,000 - 391,000; Full time

Job summary

JBK Infotech Pvt. Ltd. in Bengaluru seeks a customer success associate to resolve client queries, demonstrate products, and ensure a smooth service experience. You will work with internal teams to provide prompt, effective solutions and build lasting relationships with clients.

The role involves identifying trends that affect satisfaction and taking proactive steps to enhance loyalty and retention, contributing to a positive customer journey in a dynamic tech environment.

Qualifications

• Resolve client queries in a timely and professional manner.
• Conduct product demonstrations to showcase features and benefits.
• Ensure a seamless customer experience by providing prompt and effective solutions.
• Collaborate with internal teams to resolve complex issues.
• Develop and maintain strong relationships with clients to increase satisfaction and loyalty.
• Identify and escalate trends or systemic issues that impact customer satisfaction.

Job description

• Resolve client queries in a timely and professional manner.
• Conduct product demonstrations to showcase features and benefits.
• Ensure a seamless customer experience by providing prompt and effective solutions.
• Collaborate with internal teams to resolve complex issues.
• Develop and maintain strong relationships with clients to increase satisfaction and loyalty.
• Identify and escalatE trends or systemic issues that impact customer satisfaction.