Customer Relationship Executive

Manikandan Motor; Coimbatore District; On-site; INR 250,000 - 300,000; Full time

Job summary

Manikandan Motor is seeking a dedicated customer relations executive to handle customer enquiries and service requests. You will maintain regular contact with existing customers, coordinate with Sales and Service teams, and ensure timely follow-ups on leads and quotations.

You will schedule service visits, collect feedback, update CRM records, and generate daily/weekly follow-up reports. The role focuses on strengthening customer retention and delivering a high level of service through proactive

Responsibilities

• Handle customer enquiries, calls, and service-related requests.
• Maintain regular communication and follow-up with existing customers.
• Coordinate with the Sales and Service teams for customer requirements.
• Follow up on leads, enquiries, quotations, and pending customer requirements.
• Schedule service visits and coordinate with customers and service technicians.
• Collect customer feedback and ensure timely resolution of concerns.
• Maintain and update customer databases and CRM records.
• Make service reminders and follow-up calls to existing customers.
• Support customer retention and relationship-building activities.
• Prepare daily/weekly customer follow-up and enquiry reports.
• Ensure a high level of customer satisfaction through effective communication and coordination.

Job description

Key Responsibilities

• Handle customer enquiries, calls, and service-related requests.
• Maintain regular communication and follow-up with existing customers.
• Coordinate with the Sales and Service teams for customer requirements.
• Follow up on leads, enquiries, quotations, and pending customer requirements.
• Schedule service visits and coordinate with customers and service technicians.
• Collect customer feedback and ensure timely resolution of concerns.
• Maintain and update customer databases and CRM records.
• Make service reminders and follow-up calls to existing customers.
• Support customer retention and relationship-building activities.
• Prepare daily/weekly customer follow-up and enquiry reports.
• Ensure a high level of customer satisfaction through effective communication and coordination.